In the business world, every decision can directly impact a company’s results. However, many organizations still make decisions based on assumptions or intuition, without in-depth analysis.
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Do you really know how your customers see your business?
Many companies believe they understand the experience they offer their customers, but reality can be very different when seen through the eyes of the consumer. Mystery shopping is a valuable tool to step outside the internal business perspective and dive into the real customer journey.
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Every business strives to deliver the best possible experience to its customers, but does the service provided truly meet expectations? Often, small details go unnoticed by management, directly affecting customer satisfaction.
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Customer experience is one of the key factors determining a business’s success. Satisfied customers not only return but also recommend your brand to others, helping to build a positive reputation and drive growth. But how do you know if your company is meeting customer expectations? The answer lies in customer experience surveys.
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Airports are often bustling hubs of activity, a mix of excitement, stress, and long layovers. In this chaos, airport lounges have emerged as havens of comfort, convenience, and exclusivity. For financial companies, this allure represents not just an opportunity to attract and retain high-value customers but also a gateway to better understanding consumer behavior in a highly competitive space.
At BARE International, we have conducted extensive market research in the airport lounge and financial services industries, revealing key factors that drive this successful partnership. This relationship serves as a notable case study in customer experience (CX) and loyalty. Read more
At BARE International Singapore, we believe in giving back to the community and creating positive, meaningful experiences for both our team and those we serve. Recently, the team participated in a heartwarming CSR activity at the Red Cross Home for the Disabled, an institution dedicated to providing special care to individuals with at least two or more disabilities, such as cerebral palsy, autism with lower IQ, and other conditions. Most residents are non-verbal and require constant care and attention. Read more
Once upon a time, the hospitality industry primarily focused on providing a place to sleep and a meal to start the day. Today, hotels have evolved into dynamic environments where the distinction between hospitality and entertainment is increasingly blurred.
Travelers seek genuine guest experiences that engage their senses and stimulate their creativity. This change has become increasingly in-demand – and expected – with the integration of artificial intelligence.
For CX Day 2021, we are celebrating the impact customer experience professionals make while working as a team. We interviewed several of our BARE colleagues from all the departments that make up the BARE International Team. Peek into ‘a day in the life of…’ several departments, who work together to provide customer experience data and reports to our client partners across the globe.
Today’s series highlights members from our Resource Management team here at BARE International! The key role of our Resource Management (RM) team is to support the Operations team in ensuring the infield projects are fulfilled, providing support and communication to the independent contractors that make up the BARE International field force. Read on to see what a typical day looks like!
For CX Day 2021, we are celebrating the impact customer experience professionals make while working as a team. We interviewed several of our BARE colleagues from all the departments that make up the BARE International Team. Peek into ‘a day in the life of…’ several departments, who work together to provide customer experience data and reports to our client partners across the globe.
Today’s series highlights members from our Data Quality team here at BARE International! The key role of our DQ team is to ensure the program results and data is quality checked for completion and accuracy based on program parameters as defined by our clients and their needs. Read on to see what a typical day looks like!
For CX Day 2021, we are celebrating the impact customer experience professionals make while working as a team. We interviewed several of our BARE colleagues from all the departments that make up the BARE International Team. Peek into ‘a day in the life of…’ several departments, who work together to provide customer experience data and reports to our client partners across the globe.
Today’s series highlights members from our Operations and Project Management team here at BARE International! The key role of our Operations team is to ensure programs are running efficiently while providing unmatched service to our client partners. Read on to see what a typical day looks like!