Case Study QSR (Pizza Outlet).
By partnering with BARE, this national restaurant company was able to gather valuable information regarding exactly what its customers found important, and then channeled that feedback into the quantitative measurement of service and brand standards.
Read the Case Study below, or download the PDF version to the right.
Client Challenge
The client is a famous Pizza Outlet offering pizzas, pastas, desserts and more with over 1200 outlets across India.
BARE started a partnership with the client in January 2019 with the Mystery Visit Program and had managed to complete every dine in evaluation successfully this far providing detailed results to the client.
The Project
Mystery Dine-In Visits at outlets across India
- Understand the product quality variance.
- Ascertain the quality of the food served in terms of freshness, portion size served, consistency, etc.
- Ensuring proper order processing and service time.
- To identify any operational gaps.
The Solution
Mystery Visits
- Measuring the performance of the outlets on key touch-points.
- Adapt the survey and requirements towards food quality, taste, service time and recommendation.
Customer Satisfaction
- Learn what your target group expects from the brand
The Result
By extracting the reports and analysis of the evaluations, we got an in-depth view of the operational gaps that helped in understanding and improving the future Customer Experience:
Continuous Mystery Evaluations helped enhance the Customer Experience Management and in-turn increase the overall score of the evaluation.
The overall BARE Mystery Shopping Program gave the client a wide and clear insight into their own operational system, helping them further enhance the Customer Experience score.
Case Study: Famous Pizza Outlet
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